FAQ

Nothing. Shipping is free on every order, to every country we ship to, with no minimum order value. The full amount is shown before you pay — no delivery fee appears at the last step.

Orders are prepared within 1–3 business days. After that, delivery usually takes 5–10 business days within the EU, 6–12 business days to the UK and 8–16 business days to the USA and Canada. The full breakdown is on our Shipping & Delivery page.

We ship worldwide. Orders to the EU carry no customs duty because all prices include VAT. For other destinations, local import taxes may apply and are paid by the recipient.

Yes. You receive a tracking number by email as soon as the parcel is dispatched, and you can check the current status at any time on the Track Order page using your order number and the email address used at checkout.

Yes, as long as the parcel has not been dispatched yet. Send us your order number and we will take care of it.

Clothing is available from XS to 6XL, and the measurements are listed on every product page. Our Size Guide contains the shoe sizing table and general advice. If you are between two sizes, we recommend the larger one.

We photograph every item ourselves, so what you see is what you get. Small differences in colour or print placement can occur between production batches, as is normal with printed garments.

You have 30 days from delivery to request a return. The item must be unworn, unwashed and in its original packaging. Write to us with your order number, and we will send you the return instructions. The return shipping cost is covered by the customer. The full rules are in our Refund and Returns Policy.

Yes. Contact us within 30 days of delivery and we will arrange an exchange. If the desired size is unavailable we will issue a refund instead. Exchanges are free for items that arrived damaged or faulty.

Refunds are processed to the original payment method within 3–5 business days after we receive and inspect the returned item. Your bank or payment provider may need a few extra days to show the credit on your statement.

We accept major debit and credit cards (Visa, Mastercard and others) through our secure card payment provider. Payments are processed on an encrypted connection, and we never see or store your full card number. You can also check out as a guest — no account is required.

Yes. The whole site runs over HTTPS, payments are handled by a PCI-compliant payment provider, and all card data is tokenised — it never touches our servers. You can review exactly what we store in our Privacy Policy.

Sorry about that. Please contact us within 48 hours of delivery with your order number and photographs of the parcel and the item. We will send a replacement or a full refund, including the original shipping cost.

Carriers occasionally take a few days to register the first scan. If nothing has changed for more than 7 business days, write to us and we will open an investigation and either re-ship the parcel or refund you in full.

Gift wrapping is not currently available, but every order is packed neatly and is suitable for giving. If you tell us in the order notes that it is a gift, we will remove the invoice from the parcel.