Track Order
Check the status of your order and find out what each order status means.
Enter the order number from your confirmation email together with the email address you used at checkout, and we will show you the current status of your parcel — including the tracking link once the parcel has been handed over to the courier.
Reference
Where to find your order number
The order number appears in the subject line of your confirmation email and at the top of your account order history. It is formatted as a short number, for example #1024. If you have an account, you can also see every order and its status there without entering anything.
Reference
Order statuses explained
| Status | What it means |
|---|---|
| On hold | Your payment is confirmed and the order is waiting for payment verification or review. We will contact you if anything is needed. |
| Processing | The order is being prepared and packed in our fulfilment warehouse. |
| Shipped | The parcel has been handed over to the courier. The tracking number is in your shipping email. |
| Out for delivery | The parcel is with the courier and out for delivery on the day of arrival. |
| Delivered | The parcel has been delivered. Check the drop-off point if nobody is home. |
| Cancelled | The order was cancelled and, if it was already paid, the amount has been refunded in full. |
| Refunded | A return has been accepted and the money is on its way back to your payment method. |
Troubleshooting
If the form does not find your order
Most lookup failures are caused by a mistyped order number or a different email address than the one used at checkout. Please check both, including the spelling of the email. If the order was placed as a guest, use the exact address from the confirmation email.
If the status still does not appear, contact us with the order number and we will look it up manually. You can reach us at itblacksmiths@gmail.com or through the contact form — we reply within one business day.
Delivery times and what to do if a parcel is delayed, damaged or lost are described in detail on our Shipping & Delivery page.
Need help with your order?
Send us the order number and we will look it up manually — usually within one business day.